Sheila McNeeley
(865) 719-5488
Sheila McNeeley
(865) 719-5488
ONE FLOW
Every Step Connected. Every Vehicle Moving.
OneFlow links your inspection, estimate, approval, and repair into one seamless workflow — so nothing gets lost, nothing gets delayed, and your shop runs the way it should.
From the moment a vehicle pulls in to the moment it drives out, your team has everything they need in one place.
Overview
What Is OneFlow?
OneFlow is a complete shop workflow system that connects every step of the repair process. Technicians capture findings during the inspection. Those findings flow directly into the estimate. The estimate goes to the customer as an approval link by text or email. The customer reviews, approves, and the job moves forward — all tracked automatically. No re-entering data. No chasing approvals. No missed revenue.
Problems
Sound Familiar?
These are the problems most shops deal with every single day.
OneFlow is built to solve all of them.
Findings That Never Make It to the Estimate
Technicians find the problem. Advisors build the estimate. Somewhere in between, recommendations get lost — and your shop doesn't get paid for work it already diagnosed.
Time Lost Between Techs and Advisors
Verbal handoffs, re-entered data, and back-and-forth slow down every single job. In a busy shop that delay compounds across every vehicle on the floor.
Customers Who Don't Understand What's Wrong
A verbal explanation of a worn component only goes so far. When customers can't see the problem for themselves, approvals slow down and trust erodes.
Approvals With No Paper Trail
Phone approvals are hard to track. When details get fuzzy, it creates confusion that costs time and damages the customer relationship.
Declined Work That Disappears
A customer says no today and that recommendation vanishes. No record, no follow-up, no second chance — just lost revenue your team already earned.
Estimates That Miss Parts
Advisors who aren't deeply familiar with a vehicle can miss parts that should be on the repair order — costing the shop money on every job.
FEATURES
How OneFlow Solves It
Each feature is designed to remove a specific bottleneck & keep your shop moving.
Digital Inspections with Photos and Videos
Technicians capture photos, videos, and findings directly during the inspection. Everything is documented and connected to the job — no separate systems, no lost notes.
Inspection to Estimate in One Step
The moment an inspection is complete, findings are ready to convert into a full estimate without re-entering a single piece of data. The gap between your techs and your front desk disappears.
OEM Parts with Live Pricing
When a labor operation is selected, OneFlow surfaces OEM-specific parts with live pricing tied to the exact year, make, model, and engine of the vehicle — plus related parts commonly needed for that job so nothing gets missed or underbilled.
Approval Link by Text or Email
The shop sends the customer an approval link by text or email. The customer clicks it, reviews the full inspection with photos, videos, and pricing, and approves or declines each job individually — all from their phone.
Every Approval Tracked Automatically
Every decision the customer makes is captured and stored automatically. Every authorization is on record and your team always knows exactly where things stand.
Deferred Work Tracked for Follow-Up
Declined repairs don't disappear. OneFlow tracks every deferred item automatically — with the original photos, videos, and findings attached — so your shop can follow up and recover work your team already earned.
Real-Time Job Visibility
Advisors and managers can see the status of every job on the floor in real time. No chasing updates, no guessing where a vehicle stands — just clear visibility across the entire shop.
One Connected Workflow
Inspections, estimates, approvals, and invoices are all linked in one system. Nothing lives separately, nothing depends on someone remembering the next step, and nothing falls through the cracks.
What Shops See When the Process Works
Faster
Estimates built in seconds, not minutes
More
Complete estimates with no missed parts
Higher
Approval rates when customers can see the problem
Zero
Declined jobs lost without a follow-up record
FEATURES
The Full OneFlow Process
Every step connects to the next. Nothing lives in a separate system. Nothing depends on memory.
1. Vehicle Arrives
Estimates built in seconds, not minutes
2. Inspection
Complete estimates with no missed parts
3. Estimate
Approval rates when customers can see the problem
4. Approval Link
Declined jobs lost without a follow-up record
5. Customer Approves
Estimates built in seconds, not minutes
6. Repair Begins
Complete estimates with no missed parts
7. Deferred Work
Approval rates when customers can see the problem
SUmmary
Everything Included in OneFlow
A complete list of what your shop gets when the full workflow is connected.
REaching Out
Your Shop Runs Better When Every Step Is Connected
OneFlow removes the gaps, the guesswork, and the missed revenue — so your team can focus on what they do best. Reach out to learn more about bringing OneFlow into your shop.
Have someone in your corner from day one— always call your local Mitchell1 rep.
Work with me to get the right setup for your shop.
Sheila McNeeley
(865) 719-5488
Have someone in your corner from day one— always call your local Mitchell1 rep.
Work with me to get the right setup for your shop.